AI Project

UB18 Customer Automation

Automated logistics tracking and customer notification system for UB18.

Client Partner

UB18 Computer Center

Project Overview

A proactive logistics tracking and communication engine that integrates directly with carrier APIs to deliver real-time shipment updates and predictive delay notifications to end customers without manual intervention.

The Challenge

Customers required constant updates on their high-value hardware shipments, leading to unprecedented call volumes that overwhelmed the dispatch team.

Our Solution

An automated notification engine built on a robust event-driven architecture that triggers highly personalized status updates at every granular stage of the logistics pipeline.

Key Features & Outcomes

Developed Features

Real-time GPS Tracking Integration

Omnichannel Notifications (SMS, Email)

Predictive Delay Alerts

Interactive Customer Dashboard

Business Outcomes

80% reduction in status-related calls

Real-time GPS tracking for customers

Proactive delay notifications

Technical Details

Technologies

Node.js

Twilio API

Google Maps API

Next.js

MongoDB

Methodologies

Event-Driven Architecture

Behavioral Driven Development (BDD)

Scrum

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